COMPLAINTS MANAGEMENT FRAMEWORK & PROCEDURE
We at, General Risk Administrators SA (Proprietary) Limited as agents for Guardrisk Insurance Company Limited and Infiniti Insurance Limited are committed to the establishment and maintenance of a Complaints Policy in order to comply with the Financial Advisory and Intermediary Services Act (hereinafter referred to as FAIS Act) in the resolution of complaints.
Attached please find the complaints management framework and procedure for your perusal.
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Complaints Procedure
Document size: 390kb
Complaints Management Framework
Document size: 340kb