COMPLAINTS MANAGEMENT FRAMEWORK & PROCEDURE

We at, General Risk Administrators SA (Proprietary) Limited as agents for Guardrisk Insurance Company Limited and Infiniti Insurance Limited are committed to the establishment and maintenance of a Complaints Policy in order to comply with the Financial Advisory and Intermediary Services Act (hereinafter referred to as FAIS Act) in the resolution of complaints.

Attached please find the complaints management framework and procedure for your perusal.

• Complaints Procedure Document size: 390kb Complaints Management Framework Document size: 340kb